Cymraeg
EnglishThe Issue
The client has had trouble with disabled access at his local leisure centre. The disabled toilet at the centre contains a shower and there is no clear ‘disabled’ signage on the door, which means that non-disabled patrons use that bathroom and he may have to wait if it is occupied. This toilet also only has one arm rest on the left hand side and no moving arm rest on the right. Client had written to the management at the centre, asking for Reasonable Adjustments to be made, including changes to physical features.
Client wrote at the beginning of January 2013 and waited until the 31st for a response. The client advised us that changes were going to be made to the floors, so they are no longer slippery, and the correct signage would be put on the door of the disabled toilet.
The client was told that the issue of the handrail was also being looked into. At this stage the client was happy with this response and with the changes which had been proposed.
In March 2013, the client returned to us to state that the changes had not been carried out.
EASS Advice and Support:
At this point the EASS wrote to the manager of the leisure centre, reiterating what the client would like, and the duties which the leisure centre has, as a service provider, to make reasonable adjustments to the physical features of the premises and to provide auxiliary aids and services.
Our letter advised the service provider to consider Part M of the Building Regulations and in particular the correct sections of those regulations specifically in regards to the moveable second handrail in the disabled toilets.
Following receipt of the letter from the EASS a representative of the leisure centre called the service to inform us that the changes requested by the client had now been made.
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